Customer Feedback Survey

As part of our on-going commitment to laboratory quality and self improvement, we would very much appreciate your help in answering the following questions regarding various aspects of our laboratory’s activities. Your feedback will be used to improve our overall management system and customer service.

Telephone Service *

Poor
Good
Excellent

Quality Results *

Poor
Good
Excellent

Turnaround Time *

Poor
Good
Excellent

Faxes and Final Reports *

Poor
Good
Excellent

Invoicing and Accounts *

Poor
Good
Excellent

Please elaborate on any of the above points, or any other aspects which you may consider helpful, in the space below.

Overall satisfaction *

1
2
3
4
5

1=Very Dissatisfied,  5=Very Satisfied

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